Tatung Company of America, Inc. and DelishPlan LLC strive for the best customer experience by providing quality products and after sales service and support solutions. We provide fast and effective returns and repairs for the Fusion Cooker. Please see below detailed policies and procedures.
Return Policy and Procedure
Tatung Company of America, Inc. can offer returns for products purchased from DelishPlan.com within thirty (30) calendar days with a valid receipt of shipment.
All returns must include the following or it will be rejected and returned back to you at your cost:
- Product purchased from DelishPlan.com
- Original Condition, no physical damage (exclude damages sustained during transportation)
- All accessories, manuals, warranty registration card, etc.
- Original UPC/serial# intact on product (Proof of Purchase)
- Valid RMA #.
Return Requirements:
- An RMA # must be requested within thirty (30) calendar days of the shipment date. Please refer to the return instructions on how to obtain the RMA #.
- Shipping charge is the cost of Tatung USA sending the product to you and will not be refunded.
- All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until all parts are received.
- Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
- Customer is required to ship the return products with sufficient shipping packaging and void fill packaging material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
- Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to your credit card used for the original purchase.
- Refund will be issued after Tatung USA receives, inspects, and processes your return. DelishPlan LLC will refund back to your method of payment.
- For the product received as Dead/Defective on Arrival (DOA) with the first seven (7) calendar days of the shipment date, Tatung USA will provide a replacement. Replacement will be shipped at our expense. Tatung USA will issue a call-tag of designated carrier to pick up DOA product from the customer. The DOA product must be returned within ten (10) days from receipt of replacement unit, or customer will be invoiced the full purchase price of the replacement part.
Return Instructions:
- Find the original Receipt email and forward it to [email protected]. In your email, provide the item serial# and the reason you want to return, and indicate you want to return for replacement or refund before clicking the "send" button.
- Once we receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
- Once we have verified your order information and approved for you to send the merchandise back to Tatung USA, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
- We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Repair Policy and Procedure
For repairs, please contact Tatung USA service/repair center directly.
Tatung USA service/repair center is open Monday through Friday from 8:00 am to 4:30 pm (PDT).
Please contact Tatung by the following phone number, email, or fax.
Phone: 1-800-829-2850 ext. 242
Email: [email protected]
Fax: 1-310-637-1844
Please read the following repair policy carefully to get a clear understanding of how to request your repair service.
Repair Policy
- In Warranty: As provided in the applicable Limited Warranty, Tatung will, at its option repair or replace a product that manifests a defect in materials or workmanship during the Limited Warranty Period.
- Out of Warranty: Tatung's out of warranty service is a fee-based service. For any out of warranty service, Tatung will provide customer with an estimate for the cost of repair and will repair the product upon customer request. Return of the product will be deemed customer's authorization to repair and agreement to pay for the cost of repair.
- Transportation Charges: Customer is responsible for all transportation, insurance, and similar charges for the returned product, and customer must ensure that the product is appropriately packaged. Shipping damages resulting from improper packaging will be customer's responsibility.
- Repair RMA Expires: Your repair RMA will expire in 30 business days after being issued if the product is not returned for repair.
- Valid RMA #.
Repair Service Instruction:
There are 2 methods to request a repair service. Please do not send in the repair products before obtaining a valid RMA # and further instruction from Tatung USA repair service team.
Method #1: Request Online
- Use Tatung's online tool to request a repair service. You should receive a response from a Tatung's service representative within 2 business days from the date Tatung receives the request.
Method #2: Mail-in or Fax
- Download the repair request form online. Fill out the repair request form and send it to the below address. You should receive a response from a Tatung service representative within 2 business days from the date Tatung receives the request.
Mail-In or Fax your repair request to
Address: Service / Repair Center
2850 El Presidio Street, Long Beach, CA 90810
Fax: 1-310-637-1844
